CContextHubInteractive API reference

Cancellation and refund policy

Effective date: 22 August 2026

This policy applies to standard ContextHub Cloud tenant subscriptions. Mandatory rights and the buyer terms displayed by the authorized collecting party remain unaffected. Signed Enterprise agreements may define additional cancellation, service-credit, and refund rules.

Cancellation and renewal

  • Monthly and annual fixed subscriptions renew automatically until canceled unless the checkout or signed agreement says otherwise.
  • Cancellation normally stops the next renewal and takes effect at the end of the current paid period. Service remains available through that period, subject to quota, security, abuse, and unpaid-account rules.
  • Cancellation does not erase invoices, charges, or payment duties already incurred.
  • Tenant data is not deleted automatically at cancellation. Account closure, export, retention, and deletion are separate workflows.

Where available, the tenant owner can cancel through the secure customer portal. If the portal is unavailable or the subscription is contract-managed, contact [email protected] from the billing email address.

Refund review

Requests are assessed case by case. Examples that may justify review include duplicate collection, a verified material service defect, complete failure to provide the paid service, an unauthorized transaction, or a right that cannot be waived under applicable law. Partial use, unused quota, forgetting to cancel, or a change of preference does not automatically create a refund right.

Send a request to [email protected] with the tenant name, billing email, transaction or invoice reference, date, amount, and a short explanation. Do not send card numbers or card security codes. ContextHub or the collecting party may request reasonable evidence and will communicate the decision and any applicable processing timeline.

Payment disputes

For an unfamiliar charge, contact [email protected] first so the transaction and merchant descriptor can be identified. If the secure checkout or invoice names an authorized reseller/Merchant of Record, its buyer-support and dispute process may also apply. This does not remove ContextHub product-support responsibility.

See Pricing and plans, Terms and conditions, and Legal, service, and merchant identity.